Last updated May 20, 2025
table of contents
1. Services
2. Bookings & Cancellations
3. Refund Policy
4. Use of Website & Content
5. Privacy
6. Products
7. Payment Policy
8. User-Generated Content
9. Guidelines for Reviews
10. Limitation of Liability
11. Governing Law
1. Services
Elevate Essence offers holistic wellness services, including Reiki sessions, spiritual guidance, and digital wellness products such as journals and online courses. These services are intended for informational and personal development purposes only and do not replace professional medical, psychological, or legal advice.
2. Bookings & Cancellations
Sessions must be booked in advance through our website.
Cancellations must be made at least 24 hours prior to the appointment to avoid a cancellation fee (up to 100% of the session cost).
Late arrivals may result in a shortened session without a refund.​
3. Refund Policy
Digital Products: Since digital products (e.g., downloads, journals, or online courses) are deemed “used” once accessed or downloaded, all sales are final and non-refundable. There are no returns or exchanges on any digital products purchased through www.elevateessence.com.
Services: Session fees (e.g., Reiki, consultations) are refundable only if canceled at least 24 hours in advance. Late cancellations or no-shows are not eligible for refunds.
We reserve the right to refuse refunds in accordance with this policy
4. Use of Website & Content
All content on www.elevateessence.com — including text, images, graphics, branding, and downloadable materials — is the intellectual property of Elevate Essence and may not be copied, modified, or distributed without written permission.
By using this site, you agree not to:
Use the website for any unlawful or unauthorized purpose.
Access, extract, or reproduce content for resale, duplication, or commercial gain.
Upload malicious software or engage in activities that disrupt or damage the site or its users.
Collect information (such as emails or usernames) for spamming or unsolicited contact.
Attempt to gain unauthorized access to restricted areas of the website or its systems.
Harass, impersonate, or abuse other users, staff, or representatives of Elevate Essence.
We reserve the right to suspend or block access to any user found violating these terms, and to pursue legal action if necessary.​
5. Privacy
Your personal information is collected solely for the purpose of providing our services. We do not share your information with third parties, except where required by law or to process payments securely.​
6. Products
All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
7. Payment Policy
All purchases on our site (including digital downloads, courses, and services) are processed securely through Stripe or PayPal using SSL encryption. We do not store your credit card details.
Prices are listed in CAD (Canadian Dollars) and may be adjusted at any time. Applicable taxes will be added at checkout where required by law.
By placing an order, you agree to:
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Provide accurate and current billing information.
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Authorize us to charge your payment method for the full amount at the time of purchase.
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Accept recurring billing if you've signed up for a subscription or recurring service, until canceled.
We reserve the right to cancel or limit any order if needed, especially in cases of suspected fraud or bulk purchasing.
8. User-Generated Content
You may have opportunities to share content with us (e.g., testimonials) or engage with others through our public forum. By submitting or posting any content to the site or by granting us permission to share your words or media, you confirm that:
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You own or have the right to share that content.
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You give Elevate Essence permission to publish it on the website or marketing platforms.
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Your content does not infringe on the rights of others or violate any laws.
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You will not share content that is offensive, abusive, promotional, or inappropriate in any way.
We reserve the right to remove or refuse any content at our sole discretion and may suspend forum access for users who violate these terms.
9. Guidelines for Reviews
We may share reviews or provide areas on the Site where reviews can be submitted. By submitting a review, you agree that:
Your review is based on your real experience.
You will not use offensive, abusive, discriminatory, or misleading language.
You are not affiliated with competitors if sharing a negative review.
You will not encourage fake or mass reviews.
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We reserve the right to accept, reject, or remove reviews at our discretion. Reviews do not necessarily reflect our views. By submitting a review, you give us permission to use and share your review on our platforms, marketing materials, or publications.​
​10. Limitation of Liability
By using our services, you agree that Elevate Essence is not liable for any damages resulting from the use of the services or information provided. All sessions are offered as complementary wellness support and not medical treatments.​
​11. Governing Law
These terms are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.